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Elevate Summit is a must-attend event for companies committed to improving their customer experience. It's a platform of peer-to-peer learning for those working in customer support for the web. At Elevate, you’ll hear from people like you and learn how you can achieve your goals in new, creative ways.  It's a great event to brush up on your skills, network, learn new tricks, and remember why you love your job!

A LITTLE HISTORY: Our first event was in 2012 in San Francisco, and since then we've produced events in San Francisco (x4), New York, Chicago, London (x2) Portland, and Palm Springs, CA. We've showcased over 250 speakers on stage from companies like Google, Facebook, Etsy, Medium, and Buzzfeed, as well as smaller software companies and universities.  In 2015 we expanded the Elevate brand to include conferences for product management in tech, and in 2017 we'll be producing our first event for women entrepreneurs and creatives.

WHAT IS ELEVATE & WHY SHOULD I ATTEND?

REACH OUT

The cost of the hotel accommodation and travel is not included in the event fee, though we have a great discount rate available to conference attendees. (Check your ticket receipt for the hotel discount code!)

CAN I GET A REFUND ON MY TICKETS?

All tickets are non-refundable unless the event is cancelled by us, in which case we will always make a full refund.

WHAT SHOULD I BRING? WHAT SHOULD I WEAR?

Yes to both! Stay tuned for more info on pre-and post-event events!

Elevate Summit is not a formal event.  It's not even something we'd consider classically "professional," so it's safe to leave the business costumes at home.  Be comfy! Wear a shirt people will want to comment on and spark some conversation! Wax your handlebar mustache with chalk! Wear anything that makes you feel comfortable and relaxed through the whole day. 

You don't need to bring anything special, unless you like taking notes or need to work on your computer.

Elevate Summit is primarily for people who do customer support, community management, and product management.  Many people in the audience will have their laptops open and will be answering support questions while they attend talks!  You'll meet people who've been doing support for a web-based company for less than a year, and folks who've run support teams at major brands for 10+ years.  The audience size ranges from 200-400 each event, and the company size of attendees ranges from 10-15,000.

We always start the show around 10, lunch is around 12:30, and we'll wrap up around 5. We even have a light snack in the afternoon! We will offer a light breakfast starting at 9am at the venue, and our after party starts at 5pm.  We don't publish the schedule in advance, but check back the day before for more info. 

WILL THE SPEAKERS CURSE? WILL THERE BE ALCOHOL?

All Elevate Summit talks are under 14 minutes, and we cram a lot of them throughout the day.  You'll hear from support team leaders, product managers, support agents, and of course, our awesome hosts, CoSupport and Kayako.

We always record talks, and speakers often release their slide decks to us to make public.  Check back after the conference for when those will be available. 

Probably. Yes.

I AM OFFENDED!! THIS IS AN OUTRAGE!

WHAT DOES MY TICKET INCLUDE?

IS THERE AN EVENT ON THURSDAY? WHAT ABOUT SATURDAY? WHEN SHOULD I TRAVEL?

WHO GOES TO ELEVATE SUMMIT? WHO WILL I MEET? 

WHAT IS THE SCHEDULE FOR THE DAY?

WHAT ARE THE TALKS LIKE?

CAN I GET A COPY OF THE SPEAKER'S SLIDES? DO YOU HAVE VIDEO OF THE CONFERENCE?

OMG i know rite

WILL YOU HAVE VEGAN / GLUTEN FREE / PALEO FOOD FOR ME?

We always try to accomodate dietary needs, and we pride ourselves on having amazing food at all our events. If you have a very specific allergy or need, please let us know.

FREQUENTLY ASKED QUESTIONS

VIDEOS FROM PAST SUMMITS

Check out these videos to get a little taste of what you're in for! 

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