2-day conference 
created just for customer support pros

October 6 & 7 in Denver, CO

The School For Customer Support

Where do you go to learn more than just how to clear a queue?

Elevate Summit is an elite conference for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and there are few places for people who take customer support seriously to find deep, engaging education that they can use to train their teams.

Who better to teach than someone who’s been there?

We bring experts to the stage who have experience in scaling support teams, handling outages and other PR nightmares, hiring the best people to grow a healthy culture with, and even people who have experience with corporate KPI’s and building support systems from the bottom up. Our attendees are customer support agents, team leads, managers, and others who are on the front lines of customer experience.

Our Awesome Speakers

We believe in peer-to-peer leading, so all of our speakers are on the front lines of customer support and success teams. They work directly with customers every day, so their experience can influence support teams who need advice and education from the trenches.

We average 60% female speakers at every event. Who says it’s so hard?


Community Management Program Lead, Google+

“Leading a Community Team in a Content World”


Product Marketer, Fullstory

“How All-Hands Wrecks Worlds and Makes Better Humans”


Customer Support Team Lead, Intercom

“We’re All Just People: Collaboration, Communication, & Empathy in Customer Support”


Lucid Software

“Google Analytics for Help Centers & Communities”


Support Ninja, WooCommerce

“Building Empathy Towards Coworkers”


Director of Customer Support, Surveygizmo

“Embracing Change: Building Your Team of Experimenters”


Senior Manager of Customer Support, Heroku

“Building Healthy Teams”


Customer Support Operations Manager, Vinted

“How to get your product and support teams work together.”


Senior Manager of Content, Slack

“Creating a Thoughtful Help Center”


Support Specialist, Trello

“How I Learned to Stop Worrying and Love the Acquisition”


VP of Operations, SmugMug

“Don’t Just Triage, Invest Properly In Support”


Customer Happiness Specialist, Acuity Scheduling

“How I Hijacked the Role I Wanted”


Happiness Lead at Buffer

“How to Foster T-Shaped Growth In Your Customer Support Pros”


Office 365 Team, Microsoft

EASY Office – Engineering And Support together, Yes!!”


Principal Program Manager, Office 365

EASY Office – Engineering And Support together, Yes!!”


Founder, Median

“Using Customer Support Interactions to Build Empathetic Products”


Customer Success, Guru

“Partnering With Product to Turn Customer Feedback Into Low Effort, High Impact Wins”


Champion – Client Success, SnapEngage

“Bridging Sales and Support Through Successful Client Onboarding”


“Support Driven Growth”


Find Your Tribe and Grow Your Career

We started hosting Elevate events in 2012 to meet the immediate need for education and career development for customer support teams. Since then, we’ve produced 14 events in San Francisco, New York, Chicago, London, Portland, Philadelphia, and Palm Springs, CA. We’ve showcased over 250 speakers on stage from companies like Google, Atlassian, Etsy, Medium, and Buzzfeed, as well as smaller software companies and universities.

Actionable Advice

Talks are curated to bring actionable takeaways for every attendee, no matter their job title. Most attendees are on the front lines of customer support, as support agents, managers or team leads. We choose talks that will help current leaders and raise up new leaders through actionable education.  learn more

Intimate Audience

We keep our events small so we can build a lasting community for outreach and networking. After experimenting with audience size up to 650 people, we’ve found our speakers and attendees get the most out of smaller events. Only 150 seats are sold for each event, and we program a good amount of social time into the schedule.  learn more

Short & Sweet Talks

All talks are TED-style, 15 minutes or less. We don’t waste time on panels or Q&A, but all speakers are available for direct conversations in our private attendee Slack channel.  learn more

Thoughtful Sponsors

We’re picky about who we choose to partner with, and make sure they all create useful tools for support teams. We create long-lasting relationships with our sponsors so we can vouch for each and every one of them.  learn more







What Our Attendees Say

Most of our attendees have been to 3 or more Elevate conferences in the past 5 years. We have a 65% company return rate and an 80% attendee return rate per event!

“Elevate Summit is by far the best and most actionable support conference you’ll go to.”

Michael Labrecque-Jessen, Trello

“Elevate Summit is a phenomenally well-run conference for support professionals.”

Ben McCormack, Fullstory

“From the opportunity to network with a phenomenal community to learning how to be more effective as a team, each part of the conference provided the fuel needed to be better in my role.”

Celina Zamora-Torres, Atlassian
“It raises the bar year after year for a support-focused conference. No fluff, just great talks for customer focused people by customer focused people. You will absolutely leave feeling empowered.”
Lee Matos, Gitlab

“Blown away by the quality of the speakers, event, food, setting — everything! Just the perfect scale to keep things intimate and fun!”

Colin Wilkinson, Etsy

“Of all of the support conferences I’ve attended, Elevate Philly left me with the most actionable takeaways. Upon returning to work I immediately began considering improvements for my organization based on the talks I heard.”

Nora West, Guru

“It’s amazing to go to a conference where you get so much value, without having to work too hard. This conference just gives you such a great opportunity to take your team to the next level.”

Odalis Salazar Mullins, Knack

“A fantastic conference for anyone who works with customers. Each time, I leave feeling inspired and excited about my job.”

Whitney Puidokas, LoseIt!

“Elevate Summit is my support group for my support career. I’ve learned a tremendous amount that has helped advance my career as a support professional, I’ve made new friends, and I got my dream job with a company & product I love. One thing remains consistent: I leave these events feeling inspired and empowered.”

Jake Bartlett, StatusPage
“I learned so much at Elevate Summit this year. There isn’t enough room to type it all. I had solid takeaways that I am working with my team to implement right now! Even the vendors gave me action items. Best. Conference. Ever!”
Crystal Shrum, Daxko
“Elevate was truly one of the best conferences I have ever attended. Each talk was more beneficial than the next, and was inspiring to companies from big to small.”
Alexandra Sofen, Etsy
“Elevate Summit continues to be the *only* conference that’s worth my support team’s precious time. The topics covered by the speakers have served as my roadmap for how to scale support during periods of rapid growth for our company.”
Max Swagler, Interfolio

Join us! Tickets include two full days of support education.


Join us at the Curtis Hotel in downtown Denver, CO for two full days of intense customer support education.

Reserve Your Room


Our first Women’s Event will be held 9/9/17 in San Diego! Created just for female creatives, entreprenuers, & women in tech.

Elevate Women’s Event


We’re interviewing past and future speakers on our new conference podcast! New episodes are posted weekly, plus some bonus matieral.

Subscribe on itunes

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