Palm Springs
October 21-22, 2016
The Saguaro Hotel, Palm Springs

Elevate Summit

The only conference for customer support, success, and community managers, formerly known as Userconf.

The conference

Elevating Support

We built Elevate Summit for the veterans and newbies of customer support, customer success and community management teams. You'll meet and learn from people who've been doing support for a web-based company for less than a year, and folks who've run support teams at major brands for 10+ years. Most importantly, you’ll feel at home among friends.

October 21-22, Palm Springs

1 – You feel pressure to continually outperform (retain more customers, make them happier)

Your budget is tight and you need to hit your goals this year. At Elevate, you’ll hear from people like you and learn how you can achieve your goals in new, creative ways. For example, in past events, we’ve learned solid ways to empower your team, and found a replicable process for analyzing what issues actually impact CSAT scores the most.

2 – Everyone’s sending their teams

The company you keep is coming. We've produced over 10 events in more than 7 cities, and have welcomed teams from Wistia, MailChimp, Uber,  Etsy, Trello, Wordpress, Zappos, Atlassian, and more. Elevate Summit is a must-attend event for companies committed to improving their customer experience.

3 – You feel burnt out

We totally get it. We’ve all been there. You love your job, but it's a daily emotional grind supporting people. You need your own support team to rally behind you, and that’s where Elevate Summit comes in.

4 – You’re a support/success newbie yourself

There’s no university program for customer support. You can't get a degree in our profession, but coming to Elevate Summit could very well be your MBA. It's a great day to brush up on your skills, learn new tricks, and remember why you love your job!

5 – Your team is hiring!

There's no better place to find qualified, ambitious support pros who are eager to join the best progressive and influential teams than Elevate Summit.

Our Amazing Speakers

See full lineup
October 21-22, Palm Springs

Join the party


Past Event Videos

Sean Cramer


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October 21-22, Palm Springs

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Elevate Summit is brought to you by CoSupport, LLC & Kayako. All rights reserved. Don't rip us off.