The School For Customer Support
Where do you go to learn more than just how to clear a queue?Elevate Summit is an elite conference for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and there are few places for people who take customer support seriously to find deep, engaging education that they can use to train their teams. We bring experts to the stage who have experience in scaling support teams, handling outages and other PR nightmares, hiring the best people to grow a healthy culture with, and even people who have experience with corporate KPI’s and building support systems from the bottom up.
We started hosting Elevate events in 2012 to meet the immediate need for education and career development for customer support teams. Since then we’ve produced events in San Francisco (x4), New York, Chicago, London (x2) Portland, Philadelphia, and Palm Springs, CA. We’ve showcased over 250 speakers on stage from companies like Google, Facebook, Etsy, Medium, and Buzzfeed, as well as smaller software companies and universities.
Talks are curated to bring actionable takeaways for every attendee, no matter their job title.
Short & Sweet TALKS
All talks are 15 minutes or less, with special Q&A sessions afterwards via Slack.
We keep our events small so we can build a lasting community for outreach and networking.
We’re picky about who we choose to partner with, and make sure they all create useful tools for support teams.
Meet our first round of speakers for our Denver event!
Community Management Program Lead, GOOGLE+
“Leading a Community Team in a Content World”
“Google Analytics for Help Centers & Communities”
“Building Empathy Towards Coworkers”
Director of Customer Services, SurveyGizmo
“Embracing Change: Building Your Team of Experimenters”
Senior Manager of Technical Support, Heroku
“Building Healthy Teams”
CS Operations Manager, VINTED
“How to get your product and support teams work together.”
The Curtis Hotel
But Don’t Just Take Our Word For It.
Celina Zamora-Torres, Atlassian
Max Swagler, Interfolio
Colin Wilkinson, Etsy
Michael Labrecque-Jessen, Trello
Ben McCormack, FullStory
Odalis Salazar Mullins, Knack
Nora West, Guru
Alexandra Sofen, Etsy
Crystal Shrum, Daxko
Whitney Puidokas, Lose It!
Jake Bartlett, Atlassian StatusPage
Tell Your StoryOur speakers are all leaders in their field who have real experience on the front lines of customer support and customer experience. We focus on Peer-to-Peer learning so new voices can be heard, and we’re committed to featuring diversity on stage.Apply To Speak
Get In Touch!
Need info on future events? Looking to speak or sponsor? Let us know!