A 2-day conference for customer support pros
Oct 6-7 in Denver

The School For Customer Support

Where do you go to learn more than just how to clear a queue?

Elevate Summit is an elite conference for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and there are few places for people who take customer support seriously to find deep, engaging education that they can use to train their teams. We bring experts to the stage who have experience in scaling support teams, handling outages and other PR nightmares, hiring the best people to grow a healthy culture with, and even people who have experience with corporate KPI’s and building support systems from the bottom up.

We started hosting Elevate events in 2012 to meet the immediate need for education and career development for customer support teams. Since then we’ve produced events in San Francisco (x4), New York, Chicago, London (x2) Portland, Philadelphia, and Palm Springs, CA. We’ve showcased over 250 speakers on stage from companies like Google, Facebook, Etsy, Medium, and Buzzfeed, as well as smaller software companies and universities.

Actionable Advice

Talks are curated to bring actionable takeaways for every attendee, no matter their job title.

Short & Sweet TALKS

All talks are 15 minutes or less, with special Q&A sessions afterwards via Slack.


We keep our events small so we can build a lasting community for outreach and networking.

Thoughtful Sponsors

We’re picky about who we choose to partner with, and make sure they all create useful tools for support teams.



JUST 100





Meet our first round of speakers for our Denver event!

Carter Gibson

Community Management Program Lead, GOOGLE+

“Leading a Community Team in a Content World”

Priya Ranganath


Mukesh Beher


Keyvan Sadigh


“Google Analytics for Help Centers & Communities”

Mindy Postoff


“Building Empathy Towards Coworkers”

Mike Jessen


Taylor Morgan

Director of Customer Services, SurveyGizmo

“Embracing Change: Building Your Team of Experimenters”

Jon McCartie

Senior Manager of Technical Support, Heroku

“Building Healthy Teams”

Aisté Sobutiené

CS Operations Manager, 

“How to get your product and support teams work together.”

The Curtis Hotel

Downtown Denver

Our Speakers Come From Amazing Companies

We’ve been privileged to host over 250 speakers at our events in the past 5 years. All of them come directly from the front lines in customer facing roles at companies big and small.

But Don’t Just Take Our Word For It.

Celina Zamora-Torres, Atlassian

“From the opportunity to network with a phenomenal community to learning how to be more effective as a team, each part of the conference provided the fuel needed to be better in my role.”

Max Swagler, Interfolio

“Elevate Summit continues to be the *only* conference that’s worth my support team’s precious time. The topics covered by the speakers have served as my roadmap for how to scale support during periods of rapid growth for our company.”

Lee Matos,GitLab

“It raises the bar year after year for a support-focused conference. No fluff, just great talks for customer focused people by customer focused people. You will absolutely leave feeling empowered.”

Colin Wilkinson, Etsy

“Blown away by the quality of the speakers, event, food, setting — everything! Just the perfect scale to keep things intimate and fun!”

Michael Labrecque-Jessen, Trello

“Elevate Summit is by far the best and most actionable support conference you’ll go to.”

Ben McCormack, FullStory

“Elevate Summit is a phenomenally well-run conference for support professionals.”

Odalis Salazar Mullins, Knack

“It’s amazing to go to a conference where you get so much value, without having to work too hard. This conference just gives you such a great opportunity to take your team to the next level.”

Nora West, Guru

“Of all of the support conferences I’ve attended, Elevate Philly left me with the most actionable takeaways. Upon returning to work I immediately began considering improvements for my organization based on the talks I heard.”

Alexandra Sofen, Etsy

“Elevate was truly one of the best conferences I have ever attended. Each talk was more beneficial than the next, and was inspiring to companies from big to small.”

Crystal Shrum, Daxko

“I learned so much at Elevate Summit this year. There isn’t enough room to type it all. I had solid takeaways that I am working with my team to implement right now! Even the vendors gave me action items. Best. Conference. Ever!”

Whitney Puidokas, Lose It!

“A fantastic conference for anyone who works with customers. Each time, I leave feeling inspired and excited about my job.”

Jake Bartlett, Atlassian StatusPage

“Elevate Summit is my support group for my support career. Since attending Sarah’s events back in 2012, I’ve learned a tremendous amount that has helped advance my career as a support professional, I’ve made new friends, and I got my dream job with a company & product I love. One thing remains consistent: I leave these events feeling inspired and empowered.”

Tell Your Story

Our speakers are all leaders in their field who have real experience on the front lines of customer support and customer experience. We focus on Peer-to-Peer learning so new voices can be heard, and we’re committed to featuring diversity on stage.Apply To Speak

Join us for our first Women’s Event!Sept 9 in San Diego, CA

Check out Elevate Women

Get In Touch!

Need info on future events? Looking to speak or sponsor? Let us know!