Author: Elevate Summit

A Two-Day Conference for Customer Support Pros

Elevate Podcast Episode 6: Derek Homann of Median

Sarah sits down with Derek Homann to talk about his career in support, growing teams at massive scale, and what made him decide to start his own support-focused product, Median! Check out the newly launched Median at HelloMedian.com, and come see Derek speak about building a new chat tool at Elevate Denver, October 6 &…
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June 19, 2017 0

Elevate Podcast Episode 5: Lee Matos from GitLab

This episode is full of big life decisions as Lee Matos of Gitlab joins us for an important conversation about his future: Bicycle or car? Or Car-cyle???? We also get into talking about being a support manager, and growing a team of leaders, what skills you need to gather to become a successful manager, and…
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June 13, 2017 0

Elevate Podcast Episode 4: Suneet Bhatt from Help Scout

This week we’re hanging with Suneet from Help Scout, one of our favorite support companies (and favorite people!). We jump right into talking about the bliss of remote working, choosing the right company to work for, our worst jobs ever, and why Mike didn’t make it as a Bennigan’s host. We also chat about creating…
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June 12, 2017 0

Elevate Podcast Episode 3: Nora West from Guru

This episode, Sarah and Mike are joined by Nora West from Guru! Support teams are often the group best informed about customers’ opinions and desires for your product, but many support teams struggle with how to effectively convey that information to other teams in the company. If you don’t have a form of All Hands…
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June 8, 2017 0

Elevate Podcast Episode 2: Ben McCormack

This episode, we’re joined by Ben McCormack from FullStory! As support pros, are you *addicted* to the queue? Ben says you just might be. The same way you can get addicted to other things, your brain responds to the queue and you get a dopamine hit for completing that queue, but this can lead you…
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June 8, 2017 0

Elevate Podcast Episode 1

Yo we’re doing a podcast! Colin from Pingboard, Mike from Trello, and Sarah from CoSupport bring you Episode #1, a recap of Elevate Summit Philly!


June 8, 2017 0