Elevate Support

A Two-Day Conference for Customer Support Pros

Elevate Podcast Episode 3: Nora West from Guru

June 8, 2017 Podcast 0

This episode, Sarah and Mike are joined by Nora West from Guru!

Support teams are often the group best informed about customers’ opinions and desires for your product, but many support teams struggle with how to effectively convey that information to other teams in the company.

If you don’t have a form of All Hands Support going, how can you make sure your engineering team knows how annoying that latest bug is? How can you make sure the design team knows just how distracting the font change was?

Nora’s got lots to share about how Guru tackled this and how they represent their customers to the entire team!